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Our Story

Over our 25 years in business, Atlantis of Kilmore Quay have built up great relationships with local fishermen. Our partnerships with the skippers of day boats, beamers and trawlers means we have dedicated boats to ensure a constant supply of the freshest Irish seafood for our customers.

Supplying the Trade for over 25 Years

Atlantis of Kilmore Quay have been supplying restaurants, hotels, pubs, government bodies, caterers and fast food outlets for over our 25 years. We have an extensive network of suppliers to ensure the largest range of fresh seafood for our customers.

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Terms and Conditions

These are the standard terms and conditions of sale of Atlantis of Kilmore Quay, Strandfield, Rosslare Road, Wexford, Ireland. By placing an order and purchasing goods from the Atlantis of Kilmore Quay website you are agreeing to these terms and conditions. To protect your own interests, please read them carefully. We advise that you print and retain these terms for your records.

Under EU law, we may not enter into a contract with any person under 18 years of age. By placing an order you declare that you are at least 18 years old and you have read and understand the terms and conditions.

Your Statutory Rights

The contents of our terms and conditions detailed below do not affect your statutory rights in any way.

Our website

We reserve the right to change any of the contents of any part of this site, at any time and without notice. We will not be held responsible for any misuse of links from the website by other parties or any content of websites to which we have linked on atlantisofkilmorequay.ie

Pricing Policy

The price of goods shall be in accordance with those set out on the relevant webpage on atlantisofkilmorequay.ie. We make every effort to ensure that the prices within our website are correct.

Due to the nature of our business, our prices will vary according to weather, seasonality and supply. You are advised to check the prices of our fish on this website before placing an order. If you are ordering fish in advance please call us on 053 9123309 for a specific quotation and you can decide whether the new price is acceptable; otherwise we will apply the day’s price on the day of dispatch.

The total cost of your order goods, if under €50, does not include packaging and carriage charges. Any additional costs incurred through delivery on orders under €50 will be detailed on your order form before dispatch.

The total price of any order you place through atlantisofkilmorequay.ie is inclusive of value added tax (VAT).

Orders

Your order shall only include quantity, quality and description of goods as set out in your order, and which has been accepted by us.

We reserve the right to reject any order, although they are normally accepted if the selected products are available and your payment method is authorised for the transaction.
No order submitted by you shall be deemed to be accepted by us until it is confirmed via email or in writing by us.

Any error or omission in any information or document issued by Atlantis of Kilmore Quay shall be subject to correction, provided that is does not affect the contract herewith.
Atlantis of Kilmore Quay or yourselves are entitled to withdraw from any contract in the case of obvious errors and/ or inaccuracies regarding how the goods appear on atlantisofkilmorequay.ie

The description, quality and quantity of the relevant purchased goods will be those set out on the relevant pages of atlantisofkilmorequay.ie

Packing options will be followed as requested where possible unless this would cause damage to the seafood, an example of this is some seafood is unable to be trayed due to size it will be vacuum packed instead.

Only one special offer code can be used at a time unless stated otherwise on the release of that offer. All offers can be withdrawn at any time and without notice. All offers are subject to availability.

Payment

We process all the usual credit or debit cards online. When you place an order using a debit or credit card, you confirm that all the information contained within the order is true and that you authorise us to deduct the confirmed amount from your chosen payment card.

Once your order has been packaged and is ready for our carriers to collect, we will debit your credit/debit card on the same day we dispatch the order. We will require the Eircode of where the credit/debit card is registered to.

Should we not be able to collect payment for reasons outside of our control, we will not dispatch your order. Should this happen we will make every effort to contact you and advise you, however we accept no liability for any loss incurred due to the delay in dispatching your order.

Where goods have been returned by you and a fair settlement has been agreed, we will credit the same payment card with an appropriate amount.
We will not pass on your personal information to any third party without your permission, and unless solely due to our negligence, will not be held responsible for any problems you may incur or losses you may suffer.

Delivery Area

We dispatch to all parts of the Republic of Ireland.

Delivery

Delivery of your order shall be made to the delivery address provided. You are responsible for giving us the full name of the recipient and correct address for all deliveries, including but not limited to the Eircode. These details are passed directly to the courier service once the order is placed, and if our carriers are unable to deliver any order due to any error in the address, you will be charged for the order in full. If there is no answer at the specified delivery address and no alternative delivery instructions, the courier will attempt to leave the delivery at a neighbouring address unless stated not to do so in the delivery instructions on your order, if the delivery company is unable to leave the delivery with a neighbouring address and there are no delivery instructions and no safe place to leave the order the delivery will be returned to the depot and it will become your responsibility to collect it. Should you ask for your order to be left in a specific place and the carrier cannot obtain a signature to confirm the delivery of your order, it will be left at your own risk; we cannot accept liability for its loss or damage.

Our minimum order cost is €35, for which a delivery fee of €8.50 is chargeable (unless otherwise stated). Atlantis of Kilmore will subsidise packaging and carriage charges for orders over €50, delivered between Tuesday and Friday.

If, for reasons within our control, we fail to deliver part or whole of your order, we will reimburse no more than the price of the goods, as well as any delivery charges if orders are under €50. After 10am on the day of dispatch we are unable to change any details for the delivery as they are passed to the courier company at this time and will be logged into their national system. We ask for any issues with delivery be reported within 24 hours of expected delivery time.

Our Guarantee

We aim to supply fish and products of the highest standard; if you are not happy with the quality of our fish and products, we will refund your money by the same method as payment was received. We reserve the right to collect any product that is deemed unsatisfactory prior to issuing a refund.

Whilst we make every effort to remove all bones from filleted fish, please check thoroughly that there are no bones or foreign bodies left within any fillets as no liability will be accepted by the company for any injury or loss as a result of these items. Not all fish that are filleted will be pin boned as this can be detrimental to the look of the product and will mean a greater loss of edible meat, please contact us if you have any questions about what species this will affect.

Return of Non-perishable Items

If you wish to return a non-perishable item for any reason other than it not being of merchantable quality, you may do so at your own expense. We will refund the cost of the item less a handling charge of 10 per cent, as long as the item is returned to us in the same condition as when we sent it to you.

Cancellation of orders

You may cancel your order at any time up to 6pm on the day prior to dispatch.
Any fish that has been sourced specially for you (by prior agreement) will be charged for in full. If we are subsequently able to sell all or part of those items sourced specially we undertake to credit you in full for the value of those items.

Personal Details

We will not pass on any details about you to any person not directly employed by us, unless required to do so by law. To find our more about our policy regarding personal details, read our privacy statement.

Customer Support

You may call us on 053 9123309 or email us at hello@atlantis.ie

Complaints

We sincerely hope that you never have cause to complain about our service or products. If you are not entirely satisfied with our products, please telephone us on 053 9123309 as soon as possible and we will do our best to resolve any issues that you may have. All effort is made to ensure there is no shell or cartilage in the crab meat but we do advise to check before use as well. Any complaints must be made in a timely manner (max. 7 days after delivery)

Claims

Except in respect of death or personal injury caused by our negligence, we are not liable for any loss or damage caused by us in circumstances where: we have not breached our legal duty of care owed to you, it is not reasonably foreseeable that any loss or damage incurred is a result of this breach, or you have breached any part of your contract that has increased loss or damage.

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