Frequently Asked Questions
Shipping and Delivery
How much does delivery cost?
Delivery is FREE for orders over €50. For orders coming to a total lower than €50, delivery costs €8.50.
Where does Atlantis of Kilmore Quay deliver to?
We deliver our beautiful fresh seafood all over the Republic of Ireland from Dunmanway to Donegal, from Dingle to Dun Laoghaire.
Can I collect my order in your shop?
Of course! Just select “Collection” when ordering. Our shop is located in Strandfield Park, Rosslare Road, Wexford. The Eircode is Y35 R894. The shop is open from 9-5pm Mondays to Saturdays (we close at 3pm on Saturday), excluding bank holidays.
How long does delivery take from the time of order?
We aim to deliver orders within 72 hours, some areas may take longer, excluding weekends and bank holidays.
What if I’m not home when my order arrives?
If you are not going to be at home when your delivery arrives, please leave special delivery instructions for the delivery driver by in the "Delivery Instruction" box during the check out process.
How does my seafood stay fresh during transport?
Your order will be packed in thermally efficient delivery boxes to ensure that it stays cool throughout its journey to you. We have tested our deliveries again and again with excellent results.
What materials will my order be packed in? Are they reusable / recyclable?
Your order arrives carefully packaged in a 100% recyclable and biodegradable materials. Frozen ice packs may also be used to keep your seafood cool and fresh. Feel free to reuse your frozen ice packs. All the materials are recyclable or reusable, apart from the blue sealed hygiene wrapping - we are working on getting a recyclable alternative for this.
Do I need an account to place an order?
Yes, you need an account to shop. It only takes a couple of minutes to set up. Your account lets you add products to your cart, checkout fast and to track all your orders.
Is my personal information secure?
Yes, we take customer security very seriously and only use it to complete your orders and inform you about our products and services.
What will you do with my personal information?
How do I update my personal details?
Just log on to your account and changes can be easily made.
How do I pay for my order?
You can pay for your order online using your credit or debit card via our secure online payment system, Stripe.
Is there a minimum order value?
Yes - €35. We have to have this to help cover the cost of packaging and fulfilment.
Can I make changes to my order once it’s made?
We will do our best to make a change if you call or email our customer service team - call 053 9123309 or email firstname.lastname@example.org with your order number.
Can I buy a present for somebody?
Great idea and yes, you can! Just change the delivery address to the address of your lucky friend, family member or colleague and the order will be delivered to them. Be sure to let them know it’s coming though so their delicious seafood gets stored correctly as soon as it arrives.
What is the expiry date of Atlantis of Kilmore Quay gift vouchers?
5 years from the date of issue.
What do I do if I have a problem with my order?
Please call our customer service team as soon as you notice any issue with the order you have received on 053 9123309. We are proud of our track record in quality and in customer service and will do everything we can to help you and to put any problem right. Please do take photos, if you can, of your delivery if there is a problem to help us in any enquiry and email them to email@example.com
Buying Seafood Online
What is the best day to order fresh seafood?
Most of the fresh fish and shellfish we supply is caught wild, out at sea. This is the best way to get top quality and freshness but it does depend on the weather - and bad weather can happen any day of the week! In bad weather, it is dangerous for boats to set off from Kilmore Quay so they have no choice but to stay a shore and wait for calmer waters. Given that, Tuesday or Wednesday is usually the best day for availability for some reason!
How do I know how much to buy?
Well, this really depends on the appetites of the people who will be eating it but a good guideline is:
Fish fillets : 200g per person
Whole fish : 450g per person - allowing for bones etc.
Mussels in the shell : 450g per person
Do you always have the same fish available?
We will always have a good stock of high quality farmed salmon, trout and sea bass but one of the exciting things about wild seafood is that we never really know what the catch is going to bring on any given day. Our years of experience in supplying demanding chefs across Ireland have given us a good idea of what to expect though and we update our stocking levels on the site so that you can tell at the time of ordering too.
How will my seafood arrive?
Your fish and shellfish will arrive fresh and in good condition, ready for you to prepare and enjoy. We pack your order very carefully in specially insulating materials to keep them at the right temperature during the journey to your door.
Will there be bones in my fish?
If you ordered a fillet, darne or portion, then the bones will be removed as much as is possible. Please do be careful though as sometimes small pin bones can be missed - run your hand along the fish before preparation to feel for bones and remove with a tweezer or by hand.